GCS Agents
Professional Services
Why pick this one
GCS Agents managed the COVID hotline for 68,000 MTA employees, maintaining an average hold time of 13 seconds.
Best for
- large scale customer service operations
- business process outsourcing needs
- organizations seeking quick scalability in staffing
Look elsewhere if
- small businesses with minimal outsourcing needs
- short-term projects requiring less than 30 agents
Specialties
- COVID hotline management
- back office services
- call center staffing
- work-from-home agent solutions
What makes them different
- Managed COVID Hotline for 68,000 MTA New York City Transit employees
- average hold time of 13 seconds
- ability to scale from 30 to 300 full-time employees quickly
- utilizes Amazon Connect as the call center platform
- helps process over 700,000 unemployment claims in three months
- Response time
- Startup to full production in 30 days
Distilled from this business's own website.
Contact & Location
- Address
- 118 S Main St, Salisbury, NC 28144-4952
- Phone
- +17047989621
- Website
- https://gcsagents.com/contact-us/
- ContactUs@gcsagents.com
Services
- customer service outsourcing
- call center services
- BPO solutions
- consulting for contact centers