Net Friends, Inc. - Managed IT Services in Durham
It Service And Computer Repair
Why pick this one
Net Friends provides 24x7 managed IT, cybersecurity, and infrastructure support in Durham and Raleigh, with operations dating to 1997.
Best for
- Small businesses outsourcing ongoing IT administration
- Businesses needing 24x7 help desk and endpoint support
- Organizations using Microsoft 365 or Google Workspace
- Businesses needing managed firewalls, switches, wireless access points, and UPS systems
- Organizations pursuing cybersecurity planning, compliance support, or phishing-awareness training
Look elsewhere if
- Businesses requiring included on-site visits more than 50 miles from Durham
- Customers seeking only a basic one-time computer repair rather than managed business IT support
Specialties
- 24x7 remote and on-site managed IT support
- Endpoint management, security, patching, and onboarding
- Microsoft 365 and Google Workspace support
- Managed firewalls, switches, wireless access points, and UPS systems
- Managed detection and response, ransomware protection, and phishing training
Certifications
- Microsoft Solutions Partner
- Google Business Partner
What makes them different
- Operating in the Triangle since 1997
- Flat-rate NetVisor plans start at $1,000 per month
- No long-term agreements that lock customers into sub-par performance
- On-site support is included at no additional charge within 50 miles of the Durham headquarters
- NetVisor Unlimited Support includes help desk, endpoint security, patching, application support, executive reporting, and vendor management
- Response time
- 52-second call wait time and 120-minute average resolution time
- Years in business
- 25
- Serves
- Durham, Raleigh
Distilled from this business's own website.
Contact & Location
- Address
- 3308 Durham-Chapel Hill Blvd Ste 201, Durham, NC 27707
- Phone
- 9196803763
- Website
- https://www.netfriends.com/
- request@netfriends.com
Services
- Managed IT services
- Help desk support
- Cybersecurity services
- Managed infrastructure and network monitoring
- Cloud and workspace management
- IT compliance support
- Hardware procurement and asset management