PetSmart
Store
Well Reviewed
Highly Rated
Has Website
Verified Hours
Photo Gallery
Why pick this one
PetSmart offers grooming for dogs with special needs and fits customers in without an appointment
Best for
- pet supplies and food shopping
- grooming services for various pets
- dog training classes
Look elsewhere if
- seeking highly specialized grooming without prior appointments
- looking for low-cost grooming options
Specialties
- grooming services
- pet supplies
- pet food
- dog training
- pet adoption
What makes them different
- offers a wide selection of pet food and supplies
- provides grooming and veterinary services on-site
- participates in pet adoption programs
- grooming staff includes specialists for dogs with special needs
What reviewers say
- {'theme': 'customer service', 'sentiment': 'positive', 'quote': 'She was super customer oriented when there was a problem with my order'}
- {'theme': 'grooming quality', 'sentiment': 'positive', 'quote': 'What an excellent experience! The dogs looked and smelled great after we got them back'}
- {'theme': 'grooming issues', 'sentiment': 'negative', 'quote': 'After reading other reviews I see that this store has a reputation of shaving off all dogs hair for no reason'}
Common complaints
- {'theme': 'grooming complaints', 'quote': 'I literally told them not to shave him and make him bald, I said to just give him a trim and make him fluffy'}
- Response time
- no appointment needed but they fit customers in as required
- Serves
- Charlotte
Distilled from public reviews, this business's website, and editorial sources.
Contact & Location
- Address
- 9911 Rea Rd, Charlotte, NC 28277, USA, Charlotte, NC 28277
- Phone
- (704) 846-4565
- Website
- https://www.petsmart.com/stores/us/nc/charlotte...